Check and get logs
Accounts (PC)
Accounts (PC)
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On MetaTrader4 (MT4) / MetaTrader5 (MT5), you can check your action logs in the "Journal" tab of the Terminal/Toolbox or by selecting "Open Data Folder" from the menu. Here you can check all of your actions on MT4/MT5 including boot, server connection, data transmission, details of each order, and more.
Submit your logs to your broker
If an error occurs, you may be able to check your logs to find the cause. Furthermore, when you ask your broker to look into your trades, you may be asked to submit your logs.
Here we will look at how to check and get logs on MT4/MT5.
Switch between MT4/MT5 tabs to check the steps for each.
Step 1
You can find action log folders in MT4's Terminal or by selecting the "Open Data Folder" option from the menu.
In the Terminal
Click the "Journal" tab in the Terminal.
The recent activities will be displayed. "Time" shows the time the action was performed and "Message" shows the details of the action. To review the past actions, right-click in the "Journal" tab and select "Open".
In the data folder
Click "File" in the top menu and select "Open Data Folder".
In the data folder, double-click the "logs" folder to open it.
Step 2
The folder containing the saved logs will open. Double-click on the file you want to review from the list of daily log files.
If you need to submit your logs
If your forex broker asks you to submit your logs, submit the required files by date. The date/time of logs is recorded in your device's time. This may vary with the MT4 time zone, so please be careful.
Step 3
The logs will be displayed.
Step 1
You can find action log folders in MT5's Toolbox or by selecting the "Open Data Folder" option from the menu.
In the Toolbox
Click the "Journal" tab in the Toolbox.
The recent activities will be displayed. "Time" shows the time the action was performed, "Source" shows the type of the action, and the "Message" shows the details of the action. To review the past actions, right-click in the "Journal" tab and select "Open".
In the data folder
Click "File" in the top menu and select "Open Data Folder".
In the data folder, double-click the "logs" folder to open it.
Step 2
The folder containing the saved logs will open. Double-click on the file you want to review from the list of daily log files.
If you need to submit your logs
If your forex broker asks you to submit your logs, submit the required files by date. The date/time of logs is recorded in your device's time. This may vary with the MT4 time zone, so please be careful.
Step 3
The logs will be displayed.
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