Contact Us / Support Chat

FXON welcomes questions and comments from customers by email and Support Chat, 24 hours/day, 365 days/year. Feel free to contract the Support Desk with any questions about opening an account or trading.

Where to address inquiries from customers

Customer Support Desk (available in six languages)

  • English
  • 中文簡体
  • 日本語
  • 한국어
  • Polski
  • Français

Inquiries by email

Service hours: 24 hours/day, 365 days/year

Service hours: Weekdays 24 hours / Sat Sun 16:00-24:00 (GMT+09:00)

Inquiries are accepted in six languages. Feel free to contact the Customer Support Desk with any questions or inquiries.

  • While we strive to reply within 24 hours, replies may be delayed when there are a large number of inquiries, unforeseen market circumstances arise.
  • Closed on days on which FX markets are closed. We will reply on the next business day or later.
  • If you do not receive a reply within two to three days, please submit your inquiry again.
Coming soon

Inquiries by Support Chat

Service hours: Monday 07:00 to Saturday 07:00 (GMT+09:00)

Inquiries are accepted in six languages. Please use the Support Chat feature to get answers to your questions in real time.

  • Inquiries are accepted only by chat form outside of regular service hours.
  • It may take some time to respond by chat if there is a large number of inquiries.
Coming soon