Contact Us / Support Chat
FXON welcomes questions and comments from customers by email and Support Chat, 24 hours/day, 365 days/year. Feel free to contract the Support Desk with any questions about opening an account or trading.
Where to address inquiries from customers
Customer Support Desk (available in six languages)
Inquiries by email
Service hours: 24 hours/day, 365 days/year
Service hours: Weekdays 24 hours / Sat Sun 16:00-24:00 (GMT+09:00)
Inquiries are accepted in six languages. Feel free to contact the Customer Support Desk with any questions or inquiries.
- While we strive to reply within 24 hours, replies may be delayed when there are a large number of inquiries, unforeseen market circumstances arise.
- Closed on days on which FX markets are closed. We will reply on the next business day or later.
- If you do not receive a reply within two to three days, please submit your inquiry again.
Inquiries by Support Chat
Service hours: Monday 07:00 to Saturday 07:00 (GMT+09:00)
Inquiries are accepted in six languages. Please use the Support Chat feature to get answers to your questions in real time.
- Inquiries are accepted only by chat form outside of regular service hours.
- It may take some time to respond by chat if there is a large number of inquiries.