Support information for customers, including how to open an account, how to use the trading tools, and a collection of QAs from the help desk.

Recommended for beginner!

arrow
Account Opening Account Opening Account Opening

Detailed explanation of everything from how to open a real account to the deposit process.

arrow
MetaTrader4/5 User Guide MetaTrader4/5 User Guide MetaTrader4/5 User Guide

The most detailed explanation of how to install and operate MetaTrader anywhere.

arrow
FAQ FAQ FAQ

Do you have a question? All the answers are here.

Coming Soon

arrow
Glossary Glossary Glossary

Glossary of terms related to trading and investing in general, including FX, virtual currencies and CFDs.

Features Features Features
arrow
Promotion Promotion Promotion
arrow
Partner Partner Partner
arrow
Trader's Market Trader's Market Trader's Market
arrow
bg

Search results : 

Login error message

If login to the MetaTrader4 (MT4) / MetaTrader5 (MT5) app fails on Android and iOS mobile devices, you will get an error message. In this case, make sure that you have entered account info correctly and try again.

Change screen resolution

MT5 is available in 6 different resolutions from 640x360 to 3840x2160. If the selected resolution is bigger than the current display, the setting won't be applied.

Change language

Here we will look at how to change the language on MT4/MT5. MT4/MT5 support a total of 39 and 52 languages respectively, including English, Japanese, and Chinese. After changing the display language, you will need to restart MT4/MT5.

Use and customize tick chart

We'll take a look at how to use and customize the tick charts in MT4/MT5. You can check the tick charts from the Market Watch or when placing a new order and see the price movement faster than any other chart.

Customize toolbar buttons

You can customize the buttons on the toolbar in MT4 / MT5 to increase your efficiency. Here we'll look at how to customize the buttons on the toolbars.

MetaTrader default screen

Here we'll take a look at some of the tools available on the default screen when you first start MT4/MT5. The display settings and locations of these tools can be customized to your liking.

Can't login to MT4/MT5

You may not be able to login to MT4/MT5 for various reasons, including wrong ID, password, server info, or trouble with your network.

Disable auto-lock

When using iOS mobile devices, you can disable the auto-lock feature from the MetaTrader4 (MT4) / MetaTrader5 (MT5) settings. This will let you skip the authentication process that periodically pops up when opening MT4/MT5.

Change password

Here we will look at how to change login passwords for MetaTrader4 (MT4) / MetaTrader5 (MT5) app on Android and iOS mobile devices. You can change a master password for trading, and an investor password for browsing. To change them, you must first login using the master password. You'll also need the master password when registering the new password. If you forget your master password, you won't be able to change your password.

Change language

Here we will look at how to change the language on MetaTrader4 (MT4) / MetaTrader5 (MT5) app on Android and iOS mobile devices. MT5 app supports a total of 46 languages on iOS, and 25 languages on Android, including English, Japanese, and Chinese. After changing the display language, you will need to restart MT5. Similar to MT5, you can change the language from the app in MT4 for iOS. However, when using MT4 on an Android device, the app will use the device language. You cannot change the language from the app.

Change sound settings

Here we'll look at how to change the sound settings on MT4/MT5. On MT4/MT5, you can use the default audio or your own audio file to customize your sound settings. Each sound can be muted as well.

Uninstall MetaTrader

Here we'll look at how to uninstall the MT4/MT5 program. There are two ways to uninstall MT4/MT5: uninstalling only the program, or deleting the configuration data along with the program.

Change password

Here we'll look at how to change passwords on MT4/MT5. There are 2 types of passwords for MT4/MT5.

Check your MT4/MT5 version

Here we'll look over the steps on how to check the version of the MT4/MT5 app. You can check the version, build, and last update to see if your MT4/MT5 app is up to date.

Install multiple MT4/MT5 on same PC

You can install and run multiple MT4/MT5 apps on a single PC. If you wish to do so, make sure to change the installation folder name so it doesn't overlap with the existing MT4/MT5 folder name.

Switch servers

Here we'll take a look at how to manually switch servers for MT4/MT5. When you login to MT4/MT5, it'll automatically connect you to the best server available.

Check your MT4/MT5 version

Here we'll look over the steps on how to check the version of the MetaTrader4 (MT4) / MetaTrader5 (MT5) app on Android and iOS mobile devices. Check the version, build, and last update to see if your MT4/MT5 app is up to date. The bigger the number of the version and the build, the newer it is.

Download and install MT4/MT5 (Windows)

You can easily download/install MT4/MT5 for Windows on your computer in 1~2 minutes. Once MT4/MT5 has been installed, it'll boot up automatically and you'll be ready to go. Here we'll look at the steps required to download and install MT4/MT5.

Download and install MT4/MT5

Here we'll look at the steps required to download and install the MetaTrader4 (MT4) / MetaTrader5 (MT5) app on Android and iOS mobile devices. Search for "MT4" or "MT5" in the app store for your device and download.

Change sound settings

Here we will look at how to turn on the sounds on MetaTrader4 (MT4) / MetaTrader5 (MT5) app on Android and iOS mobile devices. On MT4/MT5 for PC, you can silence specific sounds individually, but on MT4/MT5 for mobile, you can only turn on or off all sounds at once.

Show : 

All :  1420 71/71