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Support information for customers, including how to open an account, how to use the trading tools, and a collection of QAs from the help desk.

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Latest

News

2024.07.31

Important Notices

Apology for temporary interruption in rate updates occurred on July 31, 2024

suspended on July 31, 2024, at 7:10 am (GMT) due to a problem with rate distribution. IBXEUR resumed service at 8:41 am the same day, while NESN remains suspended, and the technical team is working to resolve the issue.

2024.07.30

Trading Schedule

Changes to Trading Hours in August 2024 (Final)

The following is a list of instruments whose trading hours will change between August 1, 2024 and August 27, 2024 due to public holidays.

2024.07.29

Important Notices

Service Outage Resolved

We are pleased to inform you that the service outage affecting the Client Portal since Monday, July 29, 2024, at 00:00 a.m. (GMT) has been resolved. The Client Portal is now fully operational.

2024.07.29

Important Notices

Service Outage for Client Portal

We have been experiencing a service outage for the Client Portal since Monday, July 29, 2024, at 00:00 a.m. (GMT), which is temporarily preventing access to the portal.

2024.07.22

Important Notices

Apology for the system failure occurred on July 19, 2024

This is to inform you that there was a temporary system failure affecting some stock brands from approximately 9:16 am to 10:48 am on July 19, 2024 (GMT). The issue has been resolved, and all rates are now operating normally.

2024.07.19

Important Notices

Web Service Maintenance Has Been Completed

System maintenance for our web service, which began on Monday, May 27, 2024, is now complete. All temporarily suspended services are now fully available.

2024.07.01

Trading Schedule

Changes to Trading Hours in July 2024 (Final)

Dear Clients, The following is a list of...

2024.06.26

Trading Schedule

Changes to Trading Hours in July 2024 (TBC)

The following is a list of instruments whose trading hours will change between July 1, 2024 and July 15, 2024 due to public holidays.

2024.06.21

Important Notices

Effects of the Stock Split to be Reflected on July 1, 2024

We would like to inform you of the upcoming stock split of Mitsui(Mitsui & Co) scheduled for the effective date of July 1, 2024. Additionally, we would like to outline the adjustments that will be implemented by FXON accordingly.

2024.06.19

Important Notices

Launch of eKYC System and Real Account Opening

We are pleased to announce that the implementation of our eKYC system has been completed, and real account openings have commenced on June 19, 2024, at 9:00 AM (GMT).

2024.06.18

Important Notices

Web Service Maintenance on June 19, 2024

We will be performing system maintenance from 10:00 AM to 6:00 PM (JST) on June 19, 2024. This maintenance is due to the commencement of applications for opening real accounts and the implementation of the eKYC system. During this time, certain services will be temporarily unavailable.

2024.06.14

Important Notices

Apology for temporary interruption in rate updates occurred on June 13, 2024

Dear Clients, This is to inform you that...

2024.06.13

Important Notices

Server Maintenance to Be Conducted on June 15, 2024

On Saturday, June 15, 2024, we will be conducting server maintenance on our trading platform. The maintenance is scheduled between 06:00 and 08:00 (GMT), during which services using the affected servers will temporarily be unavailable.

2024.06.10

Important Notices

Effects of the Stock Split to be Reflected on June 10, 2024

Prepare for the upcoming stock split of NVIDIA scheduled for the ex-rights date of June 10, 2024. FXON will implement necessary adjustments accordingly.

2024.06.05

Trading Schedule

Changes to Trading Hours in June 2024 (Final)

The following is a list of instruments whose trading hours will change between June 3, 2024 and June 20, 2024 due to public holidays.

2024.06.03

Important Notices

Apology for the system failure occurred on June 3, 2024

This is to inform you that there was a temporary system failure affecting some stock brands from approximately 10:30 am to 11:30 am on June 3, 2024 (GMT). The issue has been resolved, and all rates are now operating normally.

2024.05.30

Trading Schedule

Changes to Trading Hours in June 2024 (TBC)

The following is a list of instruments whose trading hours will change between June 3, 2024 and June 20, 2024 due to public holidays.

2024.05.27

Important Notices

Web Service Maintenance on May 27, 2024

We will be performing system maintenance for several days starting on May 27, 2024. During this time, some services may be unavailable. We will keep you updated on the progress.

2024.05.10

Important Notices

System Maintenance to Be Conducted on May 11, 2024

We would like to inform you of the system maintenance that will be conducted on May 11, 2024, and its potential impact.

2024.04.30

Trading Schedule

Changes to Trading Hours in May 2024 (Final)

The following is a list of instruments whose trading hours will change between May 1, 2024 and May 30, 2024 due to public holidays.

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