Apology for the Suspension of Rate Distribution on Certain Instruments on January 25, 2025

#Important Notices

Apology for the Suspension of Rate Distribution on Certain Instruments on January 25, 2025

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published

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Dear Clients,

A liquidity provider unexpectedly performed system maintenance from 11:00 to 15:00 (GMT) on January 25, 2025. Due to this maintenance, the rate distribution for certain crypto instruments on our platform was temporarily suspended.

We apologize for any inconvenience this may have caused.

Please find the details as follows.

Duration:
This suspension may have occurred intermittently for a few minutes each between 11:00 and 15:00 (GMT) on January 25, 2025.

Service affected:
The stock brands affected are as follows.

BCHEUR
BCHGBP
BCHUSD
BCHJPY
BTCEUR
BTCGBP
BTCUSD
BTCJPY
DOGUSD
ETHEUR
ETHGBP
ETHUSD
ETCUSD
ETHJPY
LTCEUR
LTCGBP
LTCUSD
LTCJPY

Current status:
Resolved. All rates are now operating normally.

Again, we sincerely apologize for any inconvenience caused. If you have any questions or concerns, please feel free to contact our customer support.