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News
2024.08.30
System Maintenance will Be Conducted on August 31, 2024.
Server maintenance of the trading platform will be carried out on Saturday, August 31, 2024. As a result, services using the affected servers will be temporarily unavailable approximately 06:00 and 08:00 (GMT).
2024.08.28
Apology for the Issues with Rate Updates on Certain Instruments Starting August 28, 2024
This is to inform you that there was a temporary system failure affecting Xiaomi from approximately 05:05 am to 06:39 am on August 28, 2024 (GMT). The issue has been resolved, and all rates are now operating normally.
2024.08.27
Changes to Trading Hours in September 2024
The following is a list of instruments whose trading hours will change between Sep 2, 2024 and Sep 23, 2024 due to public holidays.
2024.08.23
Apology for the Quotation Issue from August 21, 2024 to August 23, 2024
This is to inform you that there was a quotation issue from 01:45 on August 21, 2024 to 00:00 on August 23, 2024 (GMT). During this time, some instruments were unavailable for trading. The issue has been resolved, and all rates are now being delivered as usual.
2024.08.23
Apology for the system failure occurred on August 23, 2024
This is to inform you that there was a temporary system failure affecting some stock brands from approximately 05:00 am to 06:02 am on August 23, 2024 (GMT). The issue has been resolved, and all rates are now operating normally.
2024.08.21
Apology for the Interruption of Rate Updates on Certain Instruments Starting August 21, 2024
On August 21, 2024, at 01:45 am (GMT), trading was temporarily suspended due to a rate distribution issue affecting certain instruments. The suspension remains in effect, and our technical team is actively working to resolve the problem.
2024.08.21
Apology for the system failure occurred on August 21, 2024
This is to inform you that there was a temporary system failure affecting some stock brands from approximately 0:00 am to 00:33 am on August 21, 2024 (GMT). The issue has been resolved, and all rates are now operating normally.
2024.08.20
Apology for the system failure occurred on August 20, 2024
On August 20, 2024, at 00:30 am (GMT), trading on certain stocks was temporarily unavailable. We are pleased to inform you that the issue has been resolved, and rate distribution has returned to normal.
2024.08.01
Resolution Report on the Rate Distribution Issue of July 31, 2024
A rate delivery issue affecting NESN and IBXEUR started at 07:10 am (GMT) on July 31, 2024. The problem was resolved with IBXEUR normalized around 08:41 am (GMT) and NESN around 12:41 pm (GMT).
2024.07.31
Apology for temporary interruption in rate updates occurred on July 31, 2024
suspended on July 31, 2024, at 7:10 am (GMT) due to a problem with rate distribution. IBXEUR resumed service at 8:41 am the same day, while NESN remains suspended, and the technical team is working to resolve the issue.
2024.07.30
Changes to Trading Hours in August 2024 (Final)
The following is a list of instruments whose trading hours will change between August 1, 2024 and August 27, 2024 due to public holidays.
2024.07.29
Service Outage Resolved
We are pleased to inform you that the service outage affecting the Client Portal since Monday, July 29, 2024, at 00:00 a.m. (GMT) has been resolved. The Client Portal is now fully operational.
2024.07.29
Service Outage for Client Portal
We have been experiencing a service outage for the Client Portal since Monday, July 29, 2024, at 00:00 a.m. (GMT), which is temporarily preventing access to the portal.
2024.07.22
Apology for the system failure occurred on July 19, 2024
This is to inform you that there was a temporary system failure affecting some stock brands from approximately 9:16 am to 10:48 am on July 19, 2024 (GMT). The issue has been resolved, and all rates are now operating normally.
2024.07.19
Web Service Maintenance Has Been Completed
System maintenance for our web service, which began on Monday, May 27, 2024, is now complete. All temporarily suspended services are now fully available.
2024.07.01
Changes to Trading Hours in July 2024 (Final)
Dear Clients, The following is a list of...
2024.06.26
Changes to Trading Hours in July 2024 (TBC)
The following is a list of instruments whose trading hours will change between July 1, 2024 and July 15, 2024 due to public holidays.
2024.06.21
Effects of the Stock Split to be Reflected on July 1, 2024
We would like to inform you of the upcoming stock split of Mitsui(Mitsui & Co) scheduled for the effective date of July 1, 2024. Additionally, we would like to outline the adjustments that will be implemented by FXON accordingly.
2024.06.19
Launch of eKYC System and Real Account Opening
We are pleased to announce that the implementation of our eKYC system has been completed, and real account openings have commenced on June 19, 2024, at 9:00 AM (GMT).
2024.06.18
Web Service Maintenance on June 19, 2024
We will be performing system maintenance from 10:00 AM to 6:00 PM (JST) on June 19, 2024. This maintenance is due to the commencement of applications for opening real accounts and the implementation of the eKYC system. During this time, certain services will be temporarily unavailable.