2024.12.13 Apology for the system failure occurred on December 10,2024

Apology for the system failure occurred on December 10,2024

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Dear clients,

On December 10, 2024, from 03:43 to approximately 04:21 (GMT) , trading on certain stocks was temporarily interrupted. However, the issue has been resolved, and rate distribution has returned to normal.

We apologize for any inconvenience this may have caused.

Please find the details as follows.

Duration:
December 10, 2024 (Tue) 03:43 - 04:21 (GMT)

Service affected:
Temporary unavailability of trading due to a problem with rate distribution for the following instruments.

  • Canon
  • KDDI
  • Honda
  • JpnTobacco
  • Keyence
  • Makita
  • Mitsubishi UFJ
  • Mitsui
  • Mizuho
  • Nissan
  • Seven & I
  • SoftBank
  • Sony
  • Sumitomo
  • Toyota

Current status:
Resolved. All rates are now operating normally.

Again, we sincerely apologize for any inconvenience caused. If you have any questions or concerns, please feel free to contact our customer support.