Dear Clients,

At approximately 3:40 GMT on Tuesday, December 11, 2024, a sudden widening of the spread in the gold market was observed. We apologize for any inconvenience this may have caused.

Please find the details as follows.

Occurrence:
Starting around 3:40 GMT on Tuesday, December 11, 2024

Service affected:
The spreads for gold (XAUUSD, XAUEUR) experienced a sudden widening. Similar occurrences may happen over the next several days.

Cause:
This spread widening is considered to be primarily caused by a temporary malfunction in the exchange of futures for physicals (EFP) markets, leading to reduced liquidity.

Recommended actions:
The gold market is expected to take several days to regain stability. Please take any necessary actions to address the potential impact on your trades and positions.

We sincerely apologize for any inconvenience this may cause. If you have any questions, please feel free to contact our customer support.