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Support information for customers, including how to open an account, how to use the trading tools, and a collection of QAs from the help desk.

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Latest

News

2024.08.28

Important Notices

Apology for the Issues with Rate Updates on Certain Instruments Starting August 28, 2024

This is to inform you that there was a temporary system failure affecting Xiaomi from approximately 05:05 am to 06:39 am on August 28, 2024 (GMT). The issue has been resolved, and all rates are now operating normally.

2024.08.23

Important Notices

Apology for the Quotation Issue from August 21, 2024 to August 23, 2024

This is to inform you that there was a quotation issue from 01:45 on August 21, 2024 to 00:00 on August 23, 2024 (GMT). During this time, some instruments were unavailable for trading. The issue has been resolved, and all rates are now being delivered as usual.

2024.08.23

Important Notices

Apology for the system failure occurred on August 23, 2024

This is to inform you that there was a temporary system failure affecting some stock brands from approximately 05:00 am to 06:02 am on August 23, 2024 (GMT). The issue has been resolved, and all rates are now operating normally.

2024.08.21

Important Notices

Apology for the Interruption of Rate Updates on Certain Instruments Starting August 21, 2024

On August 21, 2024, at 01:45 am (GMT), trading was temporarily suspended due to a rate distribution issue affecting certain instruments. The suspension remains in effect, and our technical team is actively working to resolve the problem.

2024.08.21

Important Notices

Apology for the system failure occurred on August 21, 2024

This is to inform you that there was a temporary system failure affecting some stock brands from approximately 0:00 am to 00:33 am on August 21, 2024 (GMT). The issue has been resolved, and all rates are now operating normally.

2024.08.20

Important Notices

Apology for the system failure occurred on August 20, 2024

On August 20, 2024, at 00:30 am (GMT), trading on certain stocks was temporarily unavailable. We are pleased to inform you that the issue has been resolved, and rate distribution has returned to normal.

2024.08.01

Important Notices

Resolution Report on the Rate Distribution Issue of July 31, 2024

A rate delivery issue affecting NESN and IBXEUR started at 07:10 am (GMT) on July 31, 2024. The problem was resolved with IBXEUR normalized around 08:41 am (GMT) and NESN around 12:41 pm (GMT).

2024.07.31

Important Notices

Apology for temporary interruption in rate updates occurred on July 31, 2024

suspended on July 31, 2024, at 7:10 am (GMT) due to a problem with rate distribution. IBXEUR resumed service at 8:41 am the same day, while NESN remains suspended, and the technical team is working to resolve the issue.

2024.07.29

Important Notices

Service Outage Resolved

We are pleased to inform you that the service outage affecting the Client Portal since Monday, July 29, 2024, at 00:00 a.m. (GMT) has been resolved. The Client Portal is now fully operational.

2024.07.29

Important Notices

Service Outage for Client Portal

We have been experiencing a service outage for the Client Portal since Monday, July 29, 2024, at 00:00 a.m. (GMT), which is temporarily preventing access to the portal.

2024.07.22

Important Notices

Apology for the system failure occurred on July 19, 2024

This is to inform you that there was a temporary system failure affecting some stock brands from approximately 9:16 am to 10:48 am on July 19, 2024 (GMT). The issue has been resolved, and all rates are now operating normally.

2024.07.19

Important Notices

Web Service Maintenance Has Been Completed

System maintenance for our web service, which began on Monday, May 27, 2024, is now complete. All temporarily suspended services are now fully available.

2024.06.21

Important Notices

Effects of the Stock Split to be Reflected on July 1, 2024

We would like to inform you of the upcoming stock split of Mitsui(Mitsui & Co) scheduled for the effective date of July 1, 2024. Additionally, we would like to outline the adjustments that will be implemented by FXON accordingly.

2024.06.19

Important Notices

Launch of eKYC System and Real Account Opening

We are pleased to announce that the implementation of our eKYC system has been completed, and real account openings have commenced on June 19, 2024, at 9:00 AM (GMT).

2024.06.18

Important Notices

Web Service Maintenance on June 19, 2024

We will be performing system maintenance from 10:00 AM to 6:00 PM (JST) on June 19, 2024. This maintenance is due to the commencement of applications for opening real accounts and the implementation of the eKYC system. During this time, certain services will be temporarily unavailable.

2024.06.14

Important Notices

Apology for temporary interruption in rate updates occurred on June 13, 2024

Dear Clients, This is to inform you that...

2024.06.13

Important Notices

Server Maintenance to Be Conducted on June 15, 2024

On Saturday, June 15, 2024, we will be conducting server maintenance on our trading platform. The maintenance is scheduled between 06:00 and 08:00 (GMT), during which services using the affected servers will temporarily be unavailable.

2024.06.10

Important Notices

Effects of the Stock Split to be Reflected on June 10, 2024

Prepare for the upcoming stock split of NVIDIA scheduled for the ex-rights date of June 10, 2024. FXON will implement necessary adjustments accordingly.

2024.06.03

Important Notices

Apology for the system failure occurred on June 3, 2024

This is to inform you that there was a temporary system failure affecting some stock brands from approximately 10:30 am to 11:30 am on June 3, 2024 (GMT). The issue has been resolved, and all rates are now operating normally.

2024.05.27

Important Notices

Web Service Maintenance on May 27, 2024

We will be performing system maintenance for several days starting on May 27, 2024. During this time, some services may be unavailable. We will keep you updated on the progress.

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