Support information for customers, including how to open an account, how to use the trading tools, and a collection of QAs from the help desk.

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Latest

News

2025.03.21

Important Notices

Changes Related to Stock Splits Effective on March 28, 2025

We would like to inform you that the conditions for transactions conducted on FXON will be partially modified on March 28, 2025 due to the stock splits of KDDI.

2025.03.20

Important Notices

Market Instability in Turkish Lira and Potential Spread Widening

Market conditions for Turkish lira pairs (USDTRY, TRYJPY) have become unstable, with a high likelihood of sharp price fluctuations and significant spread widening.

2025.03.03

Important Notices

Introducing FXON's Free Indicator Tools

We are excited to announce the release of our original indicators, designed to help traders enhance their strategies with much-needed features not built into MetaTrader. You can download these tools for free and use them on MetaTrader 4/5 for desktop.

2025.02.24

Important Notices

Apology for the system failure occurred on Saturday 22, 2025

On Saturday 22, 2025, from 7:05 to approximately 7:17 (GMT) , trading on certain symbols were temporarily interrupted. However, the issue has been resolved, and rate distribution has returned to normal.

2025.02.20

Important Notices

Apology for the system failure occurred on February 19,2025

On February 19, 2024, from 14:43 to approximately 15:27 (GMT) , trading on certain symbols was temporarily interrupted. However, the issue has been resolved, and rate distribution has returned to normal.

2025.02.03

Important Notices

Apology for the system failure occurred on February 1,2025

On February 1, 2024, from 14:28 to approximately 15:49 (GMT) , trading on certain symbols was temporarily interrupted. However, the issue has been resolved, and rate distribution has returned to normal.

2025.01.27

Important Notices

Apology for the Suspension of Rate Distribution on Certain Instruments on January 25, 2025

A liquidity provider unexpectedly performed system maintenance from 11:00 to 15:00 (GMT) on January 25, 2025. Due to this maintenance, the rate distribution for certain crypto instruments on our platform was temporarily suspended. All rates are now operating normally.

2025.01.22

Important Notices

Notice of the Official Membership to The Financial Commission

We are pleased to announce that FXON became a member of The Financial Commission, known as a neutral and independent external dispute resolution forum dedicated specifically to the financial industry. We aim to futher enhance transparency and trust, while providing a secure trading environment for our valued customers.

2025.01.17

Important Notices

Web Service Maintenance on January 20, 2025

We will be performing web service maintenance from 01:00 am to 07:00 am on Monday, January 20, 2025 (GMT). During the maintenance, certain services will be temporarily unavailable.

2025.01.08

Important Notices

Web Service Maintenance on January 9, 2025

We will be performing web service maintenance from 01:00 am to 06:00 am on Thursday, January 9, 2025 (GMT). During the maintenance, certain services will be temporarily unavailable.

2025.01.03

Important Notices

New Year's Greetings

Wishing you a prosperous New Year. As we review the market trends and the growth of our services in 2024, we look ahead to the prospects for 2025.

2025.01.01

Important Notices

FXON Official Launch

FXON Ltd. officially launched our forex service, FXON, on January 1st, 2025. We offer an advanced trading environment built on trust and transparency, featuring the lowest spreads, 1,000x leverage, and fast execution.

2024.12.26

Important Notices

Notification of Two-Factor Authentication Changes and Scheduled Maintenance

We are writing to inform you about upcoming maintenance aimed at enhancing user convenience and security through changes to the two-factor authentication system.

2024.12.13

Important Notices

Apology for the system failure occurred on December 10,2024

On December 10, 2024, at 03:43 (GMT), trading on certain stocks was temporarily interrupted. However, the issue has been resolved, and rate distribution has returned to normal.

2024.12.12

Important Notices

Sudden Widening of Spreads and Market Instability in Gold

The spreads for gold (XAUUSD, XAUEUR) experienced a sudden widening. Similar occurrences may happen over the next several days.

2024.12.06

Important Notices

Notice Regarding the Addition and Discontinuation of Certain Instruments

We would like to inform you that we have made updates to our list of tradable instruments, including the addition of new instruments and the discontinuation of certain others.

2024.12.06

Important Notices

Notice of Changes to Trading Hours for Certain Instruments

We would like to inform you of updates to the trading hours for certain instruments, as well as the addition and removal of some instruments.

2024.11.13

Important Notices

Server Maintenance Completed on November 13, 2024

We would like to inform you that the server maintenance of our web service began at 01:30 (GMT) on Wednesday, November 13, 2024, has been successfully completed. All of the following services, which were temporarily affected during the maintenance period, are now available again.

2024.11.12

Important Notices

System Maintenance Will Be Conducted on November 13, 2024.

Server maintenance will be conducted on Wednesday, November 13, 2024, at 01:30 (GMT). During this maintenance, access to the portal will remain available; however, some services may be temporarily unavailable.

2024.11.04

Important Notices

Regarding Market Volatility Risks Due to the U.S. Presidential Election

Voting for the U.S. presidential election will begin on Tuesday, November 5, 2024 (GMT).Please note that FXON does not plan to implement any special leverage changes in response to this election. We kindly recommend checking your funding status and risk management to ensure readiness for trading.

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