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Support information for customers, including how to open an account, how to use the trading tools, and a collection of QAs from the help desk.

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Latest

News

2025.01.17

Important Notices

Web Service Maintenance on January 20, 2025

We will be performing web service maintenance from 01:00 am to 07:00 am on Monday, January 20, 2025 (GMT). During the maintenance, certain services will be temporarily unavailable.

2025.01.08

Important Notices

Web Service Maintenance on January 9, 2025

We will be performing web service maintenance from 01:00 am to 06:00 am on Thursday, January 9, 2025 (GMT). During the maintenance, certain services will be temporarily unavailable.

2025.01.03

Important Notices

New Year's Greetings

Wishing you a prosperous New Year. As we review the market trends and the growth of our services in 2024, we look ahead to the prospects for 2025.

2025.01.01

Important Notices

FXON Official Launch

FXON Ltd. officially launched our forex service, FXON, on January 1st, 2025. We offer an advanced trading environment built on trust and transparency, featuring the lowest spreads, 1,000x leverage, and fast execution.

2024.12.26

Important Notices

Notification of Two-Factor Authentication Changes and Scheduled Maintenance

We are writing to inform you about upcoming maintenance aimed at enhancing user convenience and security through changes to the two-factor authentication system.

2024.12.13

Important Notices

Apology for the system failure occurred on December 10,2024

On December 10, 2024, at 03:43 (GMT), trading on certain stocks was temporarily interrupted. However, the issue has been resolved, and rate distribution has returned to normal.

2024.12.12

Important Notices

Sudden Widening of Spreads and Market Instability in Gold

The spreads for gold (XAUUSD, XAUEUR) experienced a sudden widening. Similar occurrences may happen over the next several days.

2024.12.06

Important Notices

Notice Regarding the Addition and Discontinuation of Certain Instruments

We would like to inform you that we have made updates to our list of tradable instruments, including the addition of new instruments and the discontinuation of certain others.

2024.12.06

Important Notices

Notice of Changes to Trading Hours for Certain Instruments

We would like to inform you of updates to the trading hours for certain instruments, as well as the addition and removal of some instruments.

2024.11.13

Important Notices

Server Maintenance Completed on November 13, 2024

We would like to inform you that the server maintenance of our web service began at 01:30 (GMT) on Wednesday, November 13, 2024, has been successfully completed. All of the following services, which were temporarily affected during the maintenance period, are now available again.

2024.11.12

Important Notices

System Maintenance Will Be Conducted on November 13, 2024.

Server maintenance will be conducted on Wednesday, November 13, 2024, at 01:30 (GMT). During this maintenance, access to the portal will remain available; however, some services may be temporarily unavailable.

2024.11.04

Important Notices

Regarding Market Volatility Risks Due to the U.S. Presidential Election

Voting for the U.S. presidential election will begin on Tuesday, November 5, 2024 (GMT).Please note that FXON does not plan to implement any special leverage changes in response to this election. We kindly recommend checking your funding status and risk management to ensure readiness for trading.

2024.11.01

Important Notices

System Maintenance Notification for November 3, 2024

We would like to inform you of the upcoming server maintenance scheduled for November 3, 2024, and its potential impact.

2024.09.25

Important Notices

System Maintenance to Be Conducted on September 25, 2024

We would like to inform you of the system maintenance that will be conducted on September 25, 2024, and its potential impact. The maintenance is scheduled between 06:30 and 09:30 GMT. During this period, trading of some cryptocurrencies may be temporarily unavailable.

2024.09.20

Important Notices

Changes Related to Stock Splits Effective on September 27, 2024

We would like to inform you that the conditions for transactions conducted on FXON will be partially modified on September 27, 2024 due to the stock splits of Sony Group and Sumitomo Mitsui Financial Group.

2024.09.09

Important Notices

Notice of Early Termination of F40EUR Trading on September 6, 2024

We would like to inform you that on September 6, 2024, the trading of F40EUR ended early at 19:30 instead of the usual closing time of 23:00.

2024.09.06

Important Notices

Update: Suspension of Rate Feed for Certain Securities Since September 5, 2024

Due to the impact of a large typhoon approaching Hong Kong, the Hong Kong Stock Exchange (HKEX) has decided to close for the entire day today. As a result, the rate feed for HSIHKD and Hong Kong stocks will be suspended throughout the day.

2024.09.06

Important Notices

Suspension of Rate Feed for Certain Stocks Since September 5, 2024

Due to the impact of a major typhoon approaching Hong Kong, trading of HSIHKD and Hong Kong stocks have been suspended starting from 18:35 JST on Thursday, September 5, 2024. Trading still remains unavailable between 09:15 and 12:00 JST on Friday, September 6.

2024.08.30

Important Notices

System Maintenance will Be Conducted on August 31, 2024.

2024年8月31日(土)に、取引プラットフォームのサーバーメンテナンスを実施いたします。これに伴い、日本時間の 15:00 から2時間程度、該当サーバーを利用したサービスが一時的にご利用いただけなくなります。

2024.08.28

Important Notices

Apology for the Issues with Rate Updates on Certain Instruments Starting August 28, 2024

This is to inform you that there was a temporary system failure affecting Xiaomi from approximately 05:05 am to 06:39 am on August 28, 2024 (GMT). The issue has been resolved, and all rates are now operating normally.

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