Dear Clients,

Starting around 4:30 GMT on Friday, November 28, 2025, we have observed growing instability across several markets, including precious metals (e.g., XAUUSD, XAUEUR), U.S. indices, and other related instruments. In precious metal instruments, a sudden and significant widening of spreads has been confirmed.

We sincerely apologize for any inconvenience this may have caused.

Please find the details as follows.

Occurrence:
From approximately 4:30 GMT on Friday, November 28, 2025

Service affected:
A sudden widening of spreads has been observed in precious metal instruments (such as XAUUSD and XAUEUR). Markets for precious metals, U.S. indices, and other related instruments remain unstable, and similar conditions may continue over the next several days.

Cause:
Reduced liquidity during the Thanksgiving holiday, combined with disruptions at the CME, has led to instability across precious metals (such as XAUUSD and XAUEUR), U.S. indices, and other affected markets.

Recommended actions:
It may take several days for overall market conditions to normalize. Please review the potential impact on your trades and positions and take any necessary actions accordingly.

We sincerely apologize for any inconvenience this situation may cause. If you have any questions, please feel free to contact our customer support team.