Dear clients,

Thank you for your continued support of FXON.

We would like to announce that trading hours, deposit and withdrawal processing time, and support desk availability will be partially changed due to the Christmas and New Year holidays. Please refer to the service schedule below for details.

Trading hours for multiple instruments will be subject to change between December 23, 2025 and January 2, 2026, including the instruments listed below (Based on GMT+2).

• Forex pairs (All instruments): Close on December 25 and January 1
• Metal CFD(All instruments): Early close on December 24, Closed on December 25 and January 1

During this period, trading hours may be subject to more frequent changes than usual. Please check the latest trading hours before placing any trades. Details are available at the link below.

Below is the deposit and withdrawal service availability between December 24, 2025 and January 5, 2026. Dates and times in the table, notes, and text are based on GMT±0.

Please note that bank transfer processing hours during holidays may vary depending on the financial services provider. We kindly ask you to check the transfer hours with your financial services provider in advance.

Additionally, processing time can take longer than usual due to a high volume of deposit and withdrawal requests during this period. We appreciate your understanding in advance.

Deposit

Below is the availability of each deposit method. "〇" indicates that the service is operating as usual.

*1Deposits confirmed as received by FXON between 15:00 on December 31 and 14:59 on January 1 will be reflected in the FXON portal after 15:00 on January 1

*2Due to maintenance, holidays, or other circumstances at the remitting bank, receiving bank, and/or intermediary banks, the transfer process may take longer than usual to complete.

Withdrawal

Below is the availability of each withdrawal method. "〇" indicates that the service is operating as usual.

*1Withdrawal requests submitted between 00:00 on December 30 and 14:59 on January 4 will be credited to your bank account from 15:00 on January 4 onward.

*2Due to holidays at the remitting bank, receiving bank, and intermediary banks, the transfer process may take longer than usual to be completed.

*3Withdrawal requests submitted between 15:00 on December 31 and 14:59 on January 1 will be reviewed and processed by FXON from 15:00 on January 1 onward.

Withdrawals via Japan's domestic bank transfer will be affected by bank holidays between 15:00 on December 30, 2025 and 14:59 on January 3, 2026. As a result, withdrawals requested from 00:00 on December 30 will be credited to your bank account from 15:00 on January 4 onward.

In addition, during the above bank holiday period, responses to inquiries regarding deposits and withdrawals may take longer than usual.

Please note that our support desk will be closed between 15:00 on December 31, 2025 and 14:59 on January 1, 2026. Inquiries received during this period will be responded to sequentially after 15:00 on January 1, 2026.

We apologize for any inconvenience this may cause and appreciate your understanding.

Customer support operates as usual all other days. For any questions or concerns, please feel free to contact our support desk.

We remain committed to enhancing and expanding our services. We appreciate your continued support.