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Support information for customers, including how to open an account, how to use the trading tools, and a collection of QAs from the help desk.

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Latest

News

2025.01.17

Important Notices

Web Service Maintenance on January 20, 2025

We will be performing web service maintenance from 01:00 am to 07:00 am on Monday, January 20, 2025 (GMT). During the maintenance, certain services will be temporarily unavailable.

2025.01.08

Important Notices

Web Service Maintenance on January 9, 2025

We will be performing web service maintenance from 01:00 am to 06:00 am on Thursday, January 9, 2025 (GMT). During the maintenance, certain services will be temporarily unavailable.

2025.01.06

Trading Schedule

Notice of Change To Trading Hours in January 2025 (Final)

We would like to inform you that trading hours for certain instruments will be changed due to public holidays between January 3, 2025 and January 31, 2025.

2025.01.03

Trading Schedule

Notice of Change To Trading Hours in January 2025(To Be Confirmed)

The following is a list of instruments whose trading hours will change between January 3, 2025, and January 31, 2025, due to public holidays (To Be Confirmed).

2025.01.03

Important Notices

New Year's Greetings

Wishing you a prosperous New Year. As we review the market trends and the growth of our services in 2024, we look ahead to the prospects for 2025.

2025.01.01

Important Notices

FXON Official Launch

FXON Ltd. officially launched our forex service, FXON, on January 1st, 2025. We offer an advanced trading environment built on trust and transparency, featuring the lowest spreads, 1,000x leverage, and fast execution.

2024.12.26

Important Notices

Notification of Two-Factor Authentication Changes and Scheduled Maintenance

We are writing to inform you about upcoming maintenance aimed at enhancing user convenience and security through changes to the two-factor authentication system.

2024.12.25

Trading Schedule

Changes to Trading Hours in December 2024 and January 2025 (Final)

The following is a list of instruments whose trading hours will change between December 24, 2024, and January 1, 2025, due to public holidays.

2024.12.18

Trading Schedule

Notice of Changes to Trading Hours for Certain Stock Indices

We would like to inform you that the trading hours for certain stock index instruments will be changed.

2024.12.13

Important Notices

Apology for the system failure occurred on December 10,2024

On December 10, 2024, at 03:43 (GMT), trading on certain stocks was temporarily interrupted. However, the issue has been resolved, and rate distribution has returned to normal.

2024.12.12

Important Notices

Sudden Widening of Spreads and Market Instability in Gold

The spreads for gold (XAUUSD, XAUEUR) experienced a sudden widening. Similar occurrences may happen over the next several days.

2024.12.10

Trading Schedule

Notice of Changes to Trading Hours for Indices

We would like to inform you of the new trading hours for stock index instruments, effective from Monday, December 16, 2024. Please review the details of the affected instruments.

2024.12.06

Important Notices

Notice Regarding the Addition and Discontinuation of Certain Instruments

We would like to inform you that we have made updates to our list of tradable instruments, including the addition of new instruments and the discontinuation of certain others.

2024.12.06

Important Notices

Notice of Changes to Trading Hours for Certain Instruments

We would like to inform you of updates to the trading hours for certain instruments, as well as the addition and removal of some instruments.

2024.12.03

Trading Schedule

Changes to Trading Hours in December 2024 and January 2025

The following is a list of instruments whose trading hours will change between December 24, 2024, and January 1, 2025, due to public holidays.

2024.11.13

Important Notices

Server Maintenance Completed on November 13, 2024

We would like to inform you that the server maintenance of our web service began at 01:30 (GMT) on Wednesday, November 13, 2024, has been successfully completed. All of the following services, which were temporarily affected during the maintenance period, are now available again.

2024.11.12

Important Notices

System Maintenance Will Be Conducted on November 13, 2024.

Server maintenance will be conducted on Wednesday, November 13, 2024, at 01:30 (GMT). During this maintenance, access to the portal will remain available; however, some services may be temporarily unavailable.

2024.11.05

Trading Schedule

Changes to Trading Hours in November 2024 (Final)

The following is a list of instruments whose trading hours will change between November 3, 2024 and November 29, 2024 due to public holidays.

2024.11.04

Important Notices

Regarding Market Volatility Risks Due to the U.S. Presidential Election

Voting for the U.S. presidential election will begin on Tuesday, November 5, 2024 (GMT).Please note that FXON does not plan to implement any special leverage changes in response to this election. We kindly recommend checking your funding status and risk management to ensure readiness for trading.

2024.11.01

Important Notices

System Maintenance Notification for November 3, 2024

We would like to inform you of the upcoming server maintenance scheduled for November 3, 2024, and its potential impact.

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