Apology for temporary interruption in rate updates occurred on July 31, 2024

#Important Notices

Apology for temporary interruption in rate updates occurred on July 31, 2024

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published

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Dear Clients,

This is to inform you of a temporary system failure affecting some trading symbols starting at approximately 7:10 am on July 31, 2024 (GMT).

We apologize for any inconvenience this interruption may cause.

Please find the details as follows.

Occurrence:
From July 31, 2024 7:10 am (GMT)

Service affected:
Trading in the following instruments has been temporarily paused.

NESN
IBXEUR

Current status:
The rate distribution for IBXEUR resumed around 8:41 am (GMT) on the same day. However, the rate distribution for NESN is still suspended, and the technical team of the liquidity provider is working to resolve the issue.

Again, we sincerely apologize for any inconvenience caused. If you have any questions or concerns, please feel free to contact our customer support.