Support information for customers, including how to open an account, how to use the trading tools, and a collection of QAs from the help desk.

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Latest

News

2025.05.15

Service Updates

【Update】Account Opening from Portfolio and Improved UI of Calculation Tools

We're pleased to inform you that FXON has added a new button at the bottom of each individual portfolio page to open a new account under the same conditions. Additionally, we've improved the UI of trading calculation tools.

2025.05.13

Service Updates

【Update】Our FAQ Page Just Got a Lot Easier to Use

FXON operates a comprehensive FAQ (Help Center) where traders can easily find answers to common questions received by our support desk. We've completely renewed our FAQ page to improve searchability and user experience.

2025.04.29

Trading Schedule

Notice of Change in Trading Hours in May 2025

The following is a list of instruments whose trading hours will change between May 1, 2025, and May 29, 2025, due to public holidays.

2025.04.25

Service Updates

Notice of Launch of Overseas Bank Transfer Service and Scheduled Maintenance

From Monday, April 28, 2025 at 4:00 am (GMT), USD deposits and withdrawals via overseas bank transfer will be available on FXON. Please note that system maintenance will be conducted from 1:00 am to 4:00 am on the same day.

2025.04.03

Trading Schedule

Notice of Changes in Trading Hours for DAXEUR and FTSGBP

Please be informed that the trading close time on Fridays for DAXEUR and FTSGBP will be earlier by one hour after Friday, April 4, 2025. Please refer to the details below regarding the changes (based on GMT+3).

2025.04.03

Trading Schedule

[Updated on April 17]Notice of Change To Trading Hours in April 2025

The following is a list of instruments whose trading hours will change between April 4, 2025, and April 29, 2025, due to public holidays (Final).

2025.03.28

Trading Schedule

Notice of Changes to Trading Hours for Certain Stock Indices [Updated on April 2]

Please be informed that the trading hours for some instruments will change after Monday, March 31, 2025. This adjustment reflects a change to the standard trading hours, and is not related to the switch to daylight saving time.

2025.03.28

Trading Schedule

Notice of Change To Trading Hours in April 2025(To Be Confirmed)

The following is a list of instruments whose trading hours will change between April 4, 2025, and April 29, 2025, due to public holidays (To Be Confirmed).

2025.03.21

Important Notices

Changes Related to Stock Splits Effective on March 28, 2025

We would like to inform you that the conditions for transactions conducted on FXON will be partially modified on March 28, 2025 due to the stock splits of KDDI.

2025.03.20

Important Notices

Market Instability in Turkish Lira and Potential Spread Widening

Market conditions for Turkish lira pairs (USDTRY, TRYJPY) have become unstable, with a high likelihood of sharp price fluctuations and significant spread widening.

2025.03.03

Trading Schedule

Notice of Change in Trading Hours in March 2025

The following is a list of instruments whose trading hours will change between March 3, 2025, and March 31, 2025, due to public holidays (To Be Confirmed).

2025.03.03

Trading Schedule

Changes in Trading Hours & Server Time Due to Daylight Saving Time

Please be informed that due to the start and end of DST in the US, Europe, and Australia in March and April, the trading hours for certain instruments will change. FXON's MetaTrader server time will also shift to GMT+3.

2025.03.03

Service Updates

Introducing FXON's Free Indicator Tools

We are excited to announce the release of our original indicators, designed to help traders enhance their strategies with much-needed features not built into MetaTrader. You can download these tools for free and use them on MetaTrader 4/5 for desktop.

2025.02.24

Important Notices

Apology for the system failure occurred on Saturday 22, 2025

On Saturday 22, 2025, from 7:05 to approximately 7:17 (GMT) , trading on certain symbols were temporarily interrupted. However, the issue has been resolved, and rate distribution has returned to normal.

2025.02.20

Important Notices

Apology for the system failure occurred on February 19,2025

On February 19, 2024, from 14:43 to approximately 15:27 (GMT) , trading on certain symbols was temporarily interrupted. However, the issue has been resolved, and rate distribution has returned to normal.

2025.02.04

Trading Schedule

Changes to Trading Hours on February 17, 2025

The trading hours of HKEX have changed on Monday, February 17, 2025.

2025.02.03

Important Notices

Apology for the system failure occurred on February 1,2025

On February 1, 2024, from 14:28 to approximately 15:49 (GMT) , trading on certain symbols was temporarily interrupted. However, the issue has been resolved, and rate distribution has returned to normal.

2025.01.31

Trading Schedule

Notice of Change To Trading Hours in February 2025(Final)

The following is a list of instruments whose trading hours will change between February 11, 2025, and February 24, 2025, due to public holidays (Final).

2025.01.27

Important Notices

Apology for the Suspension of Rate Distribution on Certain Instruments on January 25, 2025

A liquidity provider unexpectedly performed system maintenance from 11:00 to 15:00 (GMT) on January 25, 2025. Due to this maintenance, the rate distribution for certain crypto instruments on our platform was temporarily suspended. All rates are now operating normally.

2025.01.24

Trading Schedule

Notice of Change To Trading Hours in February 2025(To Be Confirmed)

The following is a list of instruments whose trading hours will change between February 11, 2025, and February 24, 2025, due to public holidays (To Be Confirmed).

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