By email

【Open】24 hours a day, available at any time

We accept inquiries in 2 languages (Japanese / English). Please feel free to contact our customer support desk if you have any questions.

• Our customer service representative will try their best to respond within 24 hours, but there may be delays during the busy season or under unforeseen circumstances. Thank you in advance for your understanding.
• When the forex market is closed, your inquiry will be received on the next business day.
• If you do not receive a reply within 2-3 days, please resend your inquiry.

By chat

【Open】Everyday 23:00‐8:00+1day (UTC)

We accept inquiries in 2 languages (Japanese / English). Our operators will answer your questions in real time via chat.

• To contact our support chat, click the chat icon (FXON logo) at the bottom right of the page to open the chat screen.
• During busy hours, it may take longer than usual for our operators to respond. Thank you in advance for your understanding.

Business partner inquires

Support desk for business partners (Japanese / English)

【Open】24 hours a day, available at any time

For inquiries regarding business matters (IB, MAM, etc.), please contact our business partner inquiry support desk.

Press inquiries

Support desk for press (Japanese / English)

【Open】24 hours a day, available at any time

For inquiries regarding press releases or media relations, please contact our public relations inquiry support desk.