Support information for customers, including how to open an account, how to use the trading tools, and a collection of QAs from the help desk.

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Detailed explanation of everything from how to open a real account to the deposit process.

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Open a real account in 10 mins Account Opening

FXON’s AI-powered automation streamlines real account opening process for quick, reliable onboarding.

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Real account opening

The real account opening process at FXON involves two steps: user data registration and KYC verification. Both steps are conducted securely through our Client Portal under advanced security measures.


STEP 1

Verify your email

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Select your country/region of residence and enter your email address to register with FXON.
You’ll then receive a verification email. Please follow the instructions in the email to complete your registration.

The verification email will be sent immediately after signup from an @fxon.com address. If you don’t see it in your inbox, please check your spam folder.

STEP 2

Register info and choose account

After verifying your email, proceed to register your information. The required details will vary depending on whether you are registering as an individual or a corporate user. Please ensure that the information you provide aligns with your ID or corporate documents.

Basic
Investor
Trading account
Corporate
Representative
Required info DEMO account REAL account
(personal)
REAL account
(corporate)*1
Basic Country of residence check check check
Email address check check check
Name check check check
Nickname check check check
Phone number check check check
Nationality check check
Gender check check
Date of birth check check
U.S. tax obligations/ID check check
Address check check

*1If you are registering as a corporate user, provide the details of the trading representative.

Required info DEMO account REAL account
(personal)
REAL account
(corporate)*1
Country of residence check check check
Email address check check check
Name check check check
Nickname check check check
Phone number check check check
Nationality check check
Gender check check
Date of birth check check
U.S. tax obligations/ID check check
Address check check
Required info DEMO account REAL account
(personal)
REAL account
(corporate)
Investor Employment status check
Nature of business / funding source check check
Annual income check
Annual turnover check
Net assets check check
Estimated annual investment check check
Investment purpose check check
Required info DEMO account REAL account
(personal)
REAL account
(corporate)
Employment status check
Nature of business / funding source check check
Annual income check
Annual turnover check
Net assets check check
Estimated annual investment check check
Investment purpose check check
Required info DEMO account REAL account
(personal)
REAL account
(corporate)
Trading account Demo/Real check check check
Platform (MT4/MT5) check check check
Account type (Standard/Elite) check check check
Base currency (USD/JPY/EUR) check check check
Leverage (1 to 1,000x) check check check
Virtual funds check
Required info DEMO account REAL account
(personal)
REAL account
(corporate)
Demo/Real check check check
Platform (MT4/MT5) check check check
Account type (Standard/Elite) check check check
Base currency (USD/JPY/EUR) check check check
Leverage (1 to 1,000x) check check check
Virtual funds check
Required info DEMO account REAL account
(personal)
REAL account
(corporate)
Corporate Corporate name check
U.S. tax obligations/ID check
Date of establishment check
Registered address check
Phone number check
Nature of business check
Website URL (optional) check
Required info DEMO account REAL account
(personal)
REAL account
(corporate)
Corporate name check
U.S. tax obligations/ID check
Date of establishment check
Registered address check
Phone number check
Nature of business check
Website URL (optional) check
Required info DEMO account REAL account
(personal)
REAL account
(corporate)
Representative Country of residence check
Name check
Phone number check
Nationality check
Gender check
Date of birth check
U.S. tax obligations/ID check
Address check
Required info DEMO account REAL account
(personal)
REAL account
(corporate)
Country of residence check
Name check
Phone number check
Nationality check
Gender check
Date of birth check
U.S. tax obligations/ID check
Address check
DEMO
Real (personal)
Real (corporate)
Basic
Country of residence check
Email address check
Name check
Nickname check
Phone number check
Nationality
Gender
Date of birth
U.S. tax obligations/ID
Address
Investor
Employment status
Nature of business / funding source
Annual income
Annual turnover
Net assets
Estimated annual investment
Investment purpose
Trading account
Demo/Real check
Platform (MT4/MT5) check
Account type (Standard/Elite) check
Base currency (USD/JPY/EUR) check
Leverage (1 to 1,000x) check
Virtual funds check
Corporate
Corporate name
U.S. tax obligations/ID
Date of establishment
Registered address
Phone number
Nature of business
Website URL (optional)
Representative
Country of residence
Name
Phone number
Nationality
Gender
Date of birth
U.S. tax obligations/ID
Address
Basic
Country of residence check
Email address check
Name check
Nickname check
Phone number check
Nationality check
Gender check
Date of birth check
U.S. tax obligations/ID check
Address check
Investor
Employment status check
Nature of business / funding source check
Annual income check
Annual turnover
Net assets check
Estimated annual investment check
Investment purpose check
Trading account
Demo/Real check
Platform (MT4/MT5) check
Account type (Standard/Elite) check
Base currency (USD/JPY/EUR) check
Leverage (1 to 1,000x) check
Virtual funds
Corporate
Corporate name
U.S. tax obligations/ID
Date of establishment
Registered address
Phone number
Nature of business
Website URL (optional)
Representative
Country of residence
Name
Phone number
Nationality
Gender
Date of birth
U.S. tax obligations/ID
Address
Basic
Country of residence check
Email address check
Name check
Nickname check
Phone number check
Nationality check
Gender check
Date of birth check
U.S. tax obligations/ID check
Address check
Investor
Employment status
Nature of business / funding source check
Annual income
Annual turnover check
Net assets check
Estimated annual investment check
Investment purpose check
Trading account
Demo/Real check
Platform (MT4/MT5) check
Account type (Standard/Elite) check
Base currency (USD/JPY/EUR) check
Leverage (1 to 1,000x) check
Virtual funds
Corporate
Corporate name check
U.S. tax obligations/ID check
Date of establishment check
Registered address check
Phone number check
Nature of business check
Website URL (optional) check
Representative
Country of residence check
Name check
Phone number check
Nationality check
Gender check
Date of birth check
U.S. tax obligations/ID check
Address check
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GIJP-1381-IC

ISO/IEC 27001:2022

Our Client Portal operates on the FCRM system provided by P2Tech Pte Ltd. All user data is securely managed and stored in compliance with the ISO/IEC 27001 standard for Information Security Management Systems (ISMS).

STEP 3

Submit your documents

To open a real account with us, you must submit a photo ID, an ID selfie, and proof of address. Note: Submission of an ID selfie is not necessary for the eKYC process.

Documents can be submitted through eKYC or uploaded on the Client Portal. You may also send them to our support desk via chat or email.

No matter which option you choose, the process is quick and entirely online.

<Document submission options>

check
eKYC from the Client Portal
check
Uploading from the Client Portal
check
Chatbot on our website
check
Email to our support desk
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<eKYC process>

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<ID auth>

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<Face auth>

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<PoA auth>

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Trading platform setup

Once you’ve completed the signup process, download and install the MetaTrader trading platform. Elite accounts are available on both MT4 and MT5, while Standard accounts are supported only on MT5. If you plan to use MetaTrader Web, you can skip this step.


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Download and install MetaTrader

Download and install the app compatible with your device. Visit the MetaTrader 4/5 Download page for recommended environments.

mt4
Exclusive for Elite
mt5
Compatible with Standard/Elite
article

Learn more

Trading Platform

Trading Platform

FXON adopts MT4 and MT5, platforms widely trusted by traders ranging from beginners to professionals. We deliver a comfortable trading environment.

Funding via Client Portal

To add funds to your trading account, access the Client Portal. Our multi-wallet system ensures enhanced security and flexibility, supporting a variety of deposit and withdrawal options.


Multi-wallet system

Our platform features a two-step system where deposits are held temporarily in wallets before being transferred to your trading account as needed. Wallets support USD, EUR, and JPY, enabling transfers between them at better rates with no markup fees—helping you mitigate concentration risk through currency diversification.

<Deposit>

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<Multi wallets>

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<MetaTrader accounts>

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<Start trading>

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Available deposit/withdrawal methods

From wire transfers to crypto deposits, we have flexible funding options for your wallet (USD, EUR, JPY). Simply log in to the Client Portal and choose the option that suits you best.

USD
JPY
EUR

<Deposit methods>

Deposit method Min deposit Max deposit Fee *1 Processing time
International bank wire transfer $100 $1,000,000 Free 2-5 business days
Bitcoin (BTC) $100 $10,000 Free 10-60 mins
Tether (USDT) $100 $10,000 Free 10-60 mins
STICPAY $100 $1,000,000 Free 5-60 mins
Deposit method Amount Fee Processing
International bank wire transfer $100 to
$1,000,000
Free 2-5 business days
Bitcoin $100 to
$10,000
Free 10-60 mins
USDT $100 to
$10,000
Free 10-60 mins
STICPAY $100 to
$1,000,000
Free 5-60 mins

<Withdrawal methods>

Withdrawal method Min withdrawal Max withdrawal Fee *2 Processing time
International bank wire transfer $200 $1,000,000 $34 5-10 business days
Bitcoin (BTC) $200 $1,000,000 Free *1 10-60 mins
Tether (USDT) $200 $1,000,000 Free *1 10-60 mins
STICPAY $200 $1,000,000 Free 10-60 mins
Withdrawal method Amount Fee Processing
International bank wire transfer $200 to
$1,000,000
$34 5-10 business days
Bitcoin $200 to
$1,000,000
Free 10-60 mins
USDT $200 to
$1,000,000
Free 10-60 mins
STICPAY $200 to
$1,000,000
Free 10-60 mins

*1It is your responsibility to cover any fees related to bank transfers or cryptocurrency network transactions.

*2An additional fee will apply if you withdraw funds within two weeks of the deposit without performing any trades.

*1You are responsible for any bank or crypto network fees.

*2A fee applies if you withdraw within two weeks of the deposit without trading.

<Deposit methods>

Deposit method Min deposit Max deposit Fee *1 Processing time
Japan local bank wire transfer ¥10,000 ¥10,000,000 Free 5-60 mins*2
Bitcoin (BTC) ¥10,000 ¥1,000,000 Free 10-60 mins
Tether (USDT) ¥10,000 ¥1,000,000 Free 10-60 mins
STICPAY ¥10,000 ¥100,000,000 Free 5-60 mins
Deposit method Amount Fee Processing
Japan local bank wire transfer ¥10,000 to
¥10,000,000
Free 5-60 mins
Bitcoin ¥10,000 to
¥10,000,000
Free 10-60 mins
USDT ¥10,000 to
¥10,000,000
Free 10-60 mins
STICPAY ¥10,000 to
¥100,000,000
Free 5-60 mins

<Withdrawal methods>

Withdrawal method Min withdrawal Max withdrawal Fee *3 Processing time
Japan local bank wire transfer ¥20,000 ¥1,000,000 Free 1-2 business days
Bitcoin (BTC) ¥20,000 ¥100,000,000 Free *1 10-60 mins
Tether (USDT) ¥20,000 ¥100,000,000 Free *1 10-60 mins
STICPAY ¥20,000 ¥100,000,000 Free 10-60 mins
Withdrawal method Amount Fee Processing
Japan local bank wire transfer ¥20,000 to
¥1,000,000
Free 1-2 business days
Bitcoin ¥20,000 to
¥100,000,000
Free 10-60 mins
USDT ¥20,000 to
¥100,000,000
Free 10-60 mins
STICPAY ¥20,000 to
¥100,000,000
Free 10-60 mins

*1It is your responsibility to cover any fees related to bank transfers or cryptocurrency network transactions.

*2Processing time refers to the estimated duration between the arrival of funds in our designated bank account and their reflection in your wallet. Weekends and public holidays are not included in this timeframe.

*3An additional fee will apply if you withdraw funds within two weeks of the deposit without performing any trades.

*1You are responsible for any bank or crypto network fees.

*2Processing time is the estimated period from when funds reach our bank, excluding weekends and holidays.

*3A fee applies if you withdraw within two weeks of the deposit without trading.

<Deposit methods>

Deposit method Min deposit Max deposit Fee *1 Processing time
Bitcoin (BTC) €100 €10,000 Free 10-60 mins
Tether (USDT) €100 €10,000 Free 10-60 mins
STICPAY €100 €1,000,000 Free 5-60 mins
Deposit method Amount Fee Processing
Bitcoin €100 to
€10,000
Free 10-60 mins
USDT €100 to
€10,000
Free 10-60 mins
STICPAY €100 to
€1,000,000
Free 5-60 mins

<Withdrawal methods>

Withdrawal method Min withdrawal Max withdrawal Fee *2 Processing time
Bitcoin (BTC) €200 €1,000,000 Free *1 10-60 mins
Tether (USDT) €200 €1,000,000 Free *1 10-60 mins
STICPAY €200 €1,000,000 Free 10-60 mins
Withdrawal method Amount Fee Processing
Bitcoin €200 to
€1,000,000
Free 10-60 mins
USDT €200 to
€1,000,000
Free 10-60 mins
STICPAY €200 to
€1,000,000
Free 10-60 mins

*1It is your responsibility to cover any fees related to bank transfers or cryptocurrency network transactions.

*2An additional fee will apply if you withdraw funds within two weeks of the deposit without performing any trades.

*1You are responsible for any bank or crypto network fees.

*2A fee applies if you withdraw within two weeks of the deposit without trading.