How to reach us Contact Us
Support desk for customer, partner, press, or privacy-related inquiries.
Inquiries and chat support
We accept inquiries and feedback from customers via email and chat 24/7. Should you have any questions or concerns regarding opening an account or trading, please feel free to contact our support desk at your convenience.
For our customers
Inquiry form
Hours for Inquiries: 24/7, available at any time
Business hours: Weekdays: 24 hours a day; Weekends: 07:00-15:00 (UTC）
Please feel free to contact our support desk for any inquiries.
- Our customer service representative will try their best to respond within 24 hours, but there may be delays during the busy season or under unforeseen circumstances. Thank you in advance for your understanding.
- When the forex market is closed, your inquiry will be received on the next business day.
- If you do not receive a reply within 2-3 days, please resend your inquiry.
Chat support
Business hours: Sunday 22:00 - Friday 22:00 (UTC)
Our operators will answer your questions in real time via chat.
- Please use the chat form outside of business hours.
- During busy hours, it may take longer than usual for our operators to respond. Thank you in advance for your understanding.
For our partners
Inquiry form
Hours for Inquiries: 24/7, available at any time
Business hours: Weekdays: 24 hours a day; Weekends: 07:00-15:00 (UTC）
For inquiries regarding business matters (IB, MAM, etc.), please contact our business partner inquiry support desk.
Chat support
Business hours: Sunday 22:00 - Friday 22:00 (UTC)
Our operators will answer your questions in real time via chat.
- Please use the chat form outside of business hours.
- During busy hours, it may take longer than usual for our operators to respond. Thank you in advance for your understanding.
For press
Inquiry form
Hours for Inquiries: 24/7, available at any time
Business hours: Weekdays: 24 hours a day; Weekends: 07:00-15:00 (UTC）
For inquiries regarding press releases or media relations, please contact our public relations inquiry support desk.
Privacy-related inquiries
Inquiry form
Hours for Inquiries: 24/7, available at any time
Business hours: Weekdays: 24 hours a day; Weekends: 07:00-15:00 (UTC）
For any inquiries related to privacy or complaints, please email us at the following address.
Privacy-related inquiries
Inquiry form
Hours for Inquiries: 24/7, available at any time
Business hours: Weekdays: 24 hours a day; Weekends: 07:00-15:00 (UTC）
For any inquiries related to privacy or complaints, please email us at the following address.
